Terms & Conditions

Welcome to Samui Hong Kong Tailor. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully.

Acceptance of Terms

By accessing our website, booking our services, or making a purchase, you agree to these Terms & Conditions and any additional terms referenced herein.

Services

1. Custom Tailoring: We offer bespoke tailoring services. All custom orders are final sale due to their personalized nature.
2. Alterations: We provide alteration services for both items purchased from us and those purchased elsewhere.
3. Ready-to-Wear: We offer a selection of ready-to-wear items subject to our Return & Refund Policy.

Pricing and Payment

1. All prices are in Hong Kong Dollars (HKD) unless otherwise stated.
2. We reserve the right to change our prices at any time without notice.
3. Payment is due in full at the time of order for ready-to-wear items and upon completion for custom orders.
4. We accept [list accepted payment methods].

Custom Orders

1. A non-refundable deposit of [X]% is required to begin work on custom orders.
2. Completion times for custom orders are estimates and may vary based on complexity and current workload.
3. Customers are responsible for attending fittings as scheduled. Missed appointments may delay completion.

Alterations and Fittings

1. We offer [X] free fittings for custom orders. Additional fittings may incur charges.
2. Alterations on items not purchased from us are subject to our standard alteration fees.

Cancellations and Refunds

1. Cancellations of custom orders may be subject to fees based on work already completed.
2. Appointments cancelled with less than 24 hours notice may incur a cancellation fee.
3. Refunds for ready-to-wear items are subject to our separate Return & Refund Policy.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property and protected by copyright laws.

Privacy Policy

Your use of our services is also governed by our Privacy Policy, available on our website.

Limitation of Liability

1. We strive for accuracy in all our operations, but we are not liable for any errors in pricing, product information, or availability.
2. Our liability for any claim arising from our services is limited to the amount paid for the specific item or service in question.

Product Care

1. We provide care instructions for all our garments. Failure to follow these instructions may void any quality guarantees.
2. Natural variations in fabrics, especially in natural fibers, are not considered defects.

Shipping and Delivery

1. We offer shipping within Hong Kong and to select international destinations.
2. Shipping costs and estimated delivery times will be provided at checkout.
3. We are not responsible for delays caused by customs or other factors outside our control.

Appointment Policy

1. We recommend scheduling appointments for fittings and consultations.
2. Walk-ins are welcome but may be subject to wait times based on current appointments.

Fabric Selection

1. While we make every effort to maintain fabric availability, we cannot guarantee that all fabrics will always be in stock.
2. In case a selected fabric becomes unavailable, we will offer similar alternatives.

Measurements and Fit

1. Customers are responsible for providing accurate measurements if ordering remotely.
2. We are not liable for fit issues arising from inaccurate measurements provided by the customer.

Warranty

1. We offer a [X]-month warranty on workmanship for all custom-made garments.
2. This warranty does not cover normal wear and tear, misuse, or improper care.
3. Alterations performed by third parties void our warranty.

Gift Cards

1. Gift cards are valid for [X] months from the date of purchase.
2. Gift cards are non-refundable and cannot be exchanged for cash.

Customer Responsibilities

1. You agree to provide accurate and complete information when using our services.
2. You are responsible for maintaining the confidentiality of any account information and passwords.

Photography and Media

We may photograph our work for portfolio and marketing purposes. Customer anonymity will be maintained unless explicit permission is granted.

Special Orders

For unusual sizes or special requirements, additional charges may apply and turnaround times may be longer.

Business Hours and Holidays

Our business hours are [insert hours]. We are closed on [insert holidays]. Any changes to our regular schedule will be posted on our website.

Governing Law

These terms are governed by and construed in accordance with the laws of Hong Kong. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

Contact Information

If you have any questions about these Terms & Conditions, please contact us at samuihongkongtailor@gmail.com